Terms & Conditions

Website Terms & Conditions

Pricing and Payment:
We currently accept Visa (includes Visa Debit), Mastercard, Diners Club and American Express.
Your credit card will be charged on clicking the Pay Now button on the Payment page in the checkout. 

The price you pay will be the Billing amount shown in the Shopping Bag. Please note that any orders shipped worldwide may be subject to import duty or other taxes if they are of high enough value. If you are unsure about whether these charges might apply to your order, you should contact your local tax or customs authorities.

All of our online transactions are hosted by our Bank. Microbe’s Den will never see, nor store, any of your payment details.


Purchase of products:
When you place an order on our website, we will email you an acknowledgement. Our acceptance of an order does not take place until the dispatch of order, as we cannot 100% guarantee stock levels until this point. You will receive an email containing a tracking number when your order has been dispatched. Available stock levels online are an indicator only.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:
    * The product ordered being unavailable from stock
    * Fraudulent activity flags being activated
    * The identification of an error within the product information, including price or promotion

If there are any problems with your order we will contact you. We reserve the right to reject any offer to purchase by you at any time.

Product Information:
While Microbe’s Den work extremely hard to maintain accurate content on their website, occasionally there may be incorrect information displayed. This could include an incorrect price, photo, colour variation, stock level, or description.  Microbe’s Den reserve the right to cancel any order based on incorrect information, and will offer a full refund as compensation. 

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